01
Capture
Connect WhatsApp, Messenger, Instagram, and Teams into one shared workspace. Route new conversations by team, referral link, or rule from day one.
WhatsApp-first customer operations
One workspace. Every conversation assigned. Every agent accountable.
Route WhatsApp, Messenger, and Instagram conversations to the right team or agent. Track ownership, SLA, and handoffs from one workspace.
Your team does not share one email login. They should not share Meta accounts either.
Role-based access across WhatsApp, Messenger, Instagram, and Teams — no shared brand logins.
Assign conversations, set SLA timers, and see who owns what from the manager dashboard.
Hand off between bots, AI, and agents without losing context or dropping the thread.
Why teams shortlist Marv
Built for teams that need more than a basic shared inbox.
Business messaging already happens at massive scale, and teams that switch to Marv get operational visibility from day one.
0M daily conversations
People and businesses exchange 600 million conversations every day across WhatsApp, Messenger, and Instagram Direct.
Live queue control
Managers see assignment gaps, SLA breaches, unassigned work, and team workload in real time.
Assigned
SLA met
Unassigned
AI + automation
Configure AI profiles, bot flows, handoff rules, and scheduled jobs inside the same workflow agents already use.
Core solutions
The messaging workflow teams usually need next
Shared inbox, multi-user access, and team-ready operations for businesses that have outgrown phones, basic inboxes, and disconnected bots.
Who it's for
Built for teams that handle volume on messaging channels
Support teams
Handle inbound at scale
Assign and re-assign conversations without losing history
SLA tracking and breach alerts built in
Bots handle FAQ; agents handle escalations
Sales teams
Convert leads from messaging
Route referral links and ad traffic to the right rep
Outbound campaigns with reply tracking
Schedule follow-ups without leaving the inbox
Multi-brand teams
Separate inboxes, one workspace
Brand-level channel separation with shared reporting
Manager visibility across all inboxes
Role-based access so agents only see what they need
The problem with shared access
What breaks when the team shares one Meta account
These are the exact friction points teams report before switching to a proper workspace.
Everyone logs in as the same account
No audit trail. No way to know who sent what. One wrong reply from a junior rep and there's no accountability.
Conversations fall through the cracks
No assignment means no ownership. Customers wait hours or get double-replied because nobody knows who's handling it.
Managers can't see what's happening
No queue view, no SLA data, no way to spot when the team is overwhelmed until a customer complains.
AI and bots are bolted on separately
A separate WhatsApp bot tool that has no idea what the agents are doing — handoff is manual, fragile, and lossy.
Too many tabs
WhatsApp on the phone, Instagram in a browser tab, Messenger somewhere else. Reports in a spreadsheet. Nothing connected.
Product walkthrough
See how the workspace is organized before you start the tour
The visual here is illustrative. The interactive tour is where you can explore the actual product: inbox, queue monitor, contacts, AI workspace, bot flows, outbound campaigns, schedules, reports, integrations, and admin controls.
Once, the phone switchboard moved callers to the right team. Today, you need Marv Inbox to route every customer conversation to the right team, agent, or AI workflow.
Separate WhatsApp, Instagram, and Messenger inboxes
One operational workspace with ownership, context, and queue visibility
Bots and AI layered awkwardly on top of agent workflows
AI workspace and bot flows with clean handoff to the right user or team
Separate support tools, campaign tools, and spreadsheet reporting
Outbound, reporting, contacts, and team operations in one place
The visual is illustrative. Use the demo to explore the product at your own pace, then request a walkthrough for your workflow.
In the product
Queue + SLA
AI Co-Pilot
Workflow
The messaging lifecycle, end to end
02
Route
Assign to the right agent or team automatically. Bot flows handle volume; human agents take over on handoff — context intact.
03
Resolve
Agents work with internal notes, AI assist, and SLA visibility. Managers see queue pressure and unassigned work in real time.
04
Follow up
Scheduled messages, outbound campaigns, and awaiting-reply triggers keep conversations moving without manual chasing.
Use cases
Choose the workflow your team needs to run
From support queues to lead response and multi-agent operations, Marv Inbox is built for teams that live on messaging channels.
Access control
No shared logins. No guesswork about who has access.
Marv Inbox connects to Meta directly at the workspace level. Every agent gets their own seat with defined permissions.
No shared Meta logins
Each agent authenticates independently. The WhatsApp/Messenger/Instagram connection belongs to the workspace, not to any individual's phone.
Role-based permissions
Agents see their assigned conversations. Team leads see their team. Admins see everything. Viewers get read-only access.
Admin
Full access
Team Lead
Team scope
Agent
Assigned only
Viewer
Read-only
Manager visibility
Real-time queue dashboard shows who owns what, SLA status, unassigned work, and team workload without needing to ask.
12
Open
5
Pending
1
Breached
S
Sarah K.4 activeD
Daniel M.3 activeY
Yael R.5 activeBrand A
#1024 — Support
#1025 — Billing
#1026 — Onboarding
Brand B
#2041 — Returns
#2042 — Sales
#2043 — Shipping
Brand and workspace separation
Each brand or client gets its own isolated workspace. Agents for Brand A cannot see Brand B's conversations.
AI workspace + automation
Use AI, bot flows, and knowledge inside the operational workflow
Configure providers, models, prompts, knowledge, and team-level behavior in one AI workspace, then use automation and assistive AI without losing ownership or human handoff.
New WhatsApp Message
Smart Routing
Bot Flow
Auto-reply sent
Sentiment check
Escalate if negative
Human Agent
Assigned to team
SLA timer started
Resolved
Bring your own provider or use platform-managed AI where available.
Combine profiles, knowledge assets, prompts, and team overrides in one place.
Route conversations between AI, bot flows, users, and teams with clear handoff.
Integrations
Connect the tools your team already uses
Marv Inbox connects to your messaging channels, Slack, Notion, WooCommerce, and AI providers — with more integrations on the way.
Messaging channels
WhatsApp
Chat with customers on the world's most popular messaging app
Instagram
Manage DMs and story replies from your business profile
Messenger
Handle Facebook page messages in one shared team inbox
Microsoft Teams
Collaborate with enterprise clients inside their Teams workspace
Business tools
Slack
Get instant alerts and updates delivered to your team's Slack channels
Notion
Sync conversation data and notes directly into your Notion pages
WooCommerce
Pull order details into conversations for faster purchase support
SoonGoogle Workspace
Connect Gmail and Calendar to streamline customer workflows
SoonShopify
Pull order and customer data into conversations for faster e-commerce support
SoonIntercom
Migrate or sync conversation history and contacts from Intercom
Mobile App & Web
Support customers from anywhere
Your agents can connect from their phone or browser — no mandatory downloads, same experience on every device
iOS — iPhone & iPad
Download from the App Store and get real-time push notifications for every incoming message
Coming soonAndroid
Download from Google Play. Works on any Android device with background notifications
Coming soonWeb App — no install needed
Access directly from any browser on any computer or tablet. Agents are up and running in seconds
Available nowEvery agent on the team stays connected — whether they work from the office, home, or on the go
Guides & answers
Buyer guides for teams evaluating the workflow
Direct pages for teams comparing shared inboxes, multiple users, routing, AI handoff, and WhatsApp-first operations.
Who is it for?
Find the plan that fits you
Each plan is designed for a different stage of business growth
Free Trial
$0/ 30 days
Just starting out
Entrepreneurs, online stores, and small businesses testing WhatsApp before committing
- Up to 5 agents
- No credit card needed
- New to WhatsApp
Starter
$29/ month
Small growing team
Businesses with 3-5 support agents managing WhatsApp, Instagram, and Messenger
- 3-5 agents
- Multi-channel management
- Efficient basic support
Growth
$89/ month
Team moving fast
Businesses with 6-15 agents wanting AI, automation, SLA, and advanced reports
- 6-15 agents
- AI & automation
- SLA policies + reports
Enterprise
Custom
Large organization
Large companies with 20+ agents, compliance needs, custom integrations, and white-label
- 20+ agents
- Compliance & advanced security
- Custom integrations
Decision guide
How do you know which plan fits?
Answer one question — and you'll know exactly where to go
1
Want to try without committing?
Full access to Starter features for 30 days, no credit card required
Free TrialStart free
2
Small team (3-5 agents) managing WhatsApp and social channels?
Team management, 3 channels, unlimited conversations & 500 outbound messages/mo
StarterJoin
3
Need AI, automation, SLA policies & dashboards?
15 agents, all 5 channels, AI bot, automation workflows & 2,000 outbound/mo
GrowthJoin
4
20+ agents, compliance requirements, custom integrations, or white-label?
Fully custom solution — unlimited seats, guaranteed SLA, audit logs & dedicated CSM
EnterpriseContact sales
Frequently asked questions
Is Marv Inbox only for WhatsApp?
No. Marv Inbox is WhatsApp-first, but the product also supports Messenger, Instagram, and Teams in the shared workspace.
See the shared inbox pageCan we use AI without replacing the human team workflow?
Yes. AI profiles, knowledge assets, and prompts live inside the operational workspace. Conversations route back to a person or team whenever the AI cannot resolve them.
See the multi-agent guideCan we automate routing and follow-up without AI?
Yes. Bot flows, assignment rules, handoff paths, scheduled jobs, and auto-close on inactivity handle routing and follow-up independently of AI. You can layer AI on top later or use rules alone.
See the assignment guideDo you support campaigns and scheduled messaging?
Yes. Teams can run outbound campaigns, schedule sends, choose audiences, and define whether replies go to AI, a flow, a user, or a team.
See the product workflowCan new teams sign up instantly?
New workspaces are currently onboarded by invitation. The right next step is to start the interactive demo or request a walkthrough.
Still have questions?
Talk to our team — we'll walk you through the right setup.
Early access
We're onboarding a small number of teams right now.
Best fit for teams already handling customer conversations on WhatsApp, Messenger, or Instagram — and who need more than a shared phone.
A live walkthrough of the inbox, routing, and AI workspace built around your workflow
Direct help with channel setup, team permissions, and automation configuration
Invite-only onboarding — we work closely with every early team